Thank you for taking the time to share your experience with us. We are deeply concerned to hear that your visit did not meet our usual standards of service. Your satisfaction is our top priority, and we would like the opportunity to address your concerns personally. As mentioned, items that are in “clearance” are cash & carry only, we cannot put clearance items on hold, having said that I can assure you that we are taking necessary steps to address the issue to ensure this doesn’t happen again. We would greatly appreciate the opportunity to make this right and show you the level of service we’re truly capable of providing. This morning the sales rep Mike was able to find an alternative tile in the size you actually require, which you confirmed you can make the tile work for your project. We’re committed to continuous improvement and ensuring that every customer has a positive experience with us.